Refund & Returns Policy

Refunds and Returns Policy

Effective Date: December 13, 2024

Welcome to Guardian Vision Gaming. We are committed to ensuring your satisfaction with our blue light blocking glasses. This Refunds and Returns Policy outlines the terms and conditions for product returns and refunds. By purchasing from us, you agree to this policy.

1. Eligibility for Returns

You can return your purchase under the following conditions:

  • The product must be unused, in its original condition, and with all packaging intact.
  • Returns must be initiated within 30 days of the delivery date.
  • The product must not have been tampered with, altered, or damaged.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards.
  • Customized or personalized products.
  • Products purchased during clearance or final sale promotions (unless defective).

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at Sagarmellra821@gmail.com with the subject line: “Return Request: Order [Your Order Number].”
  2. Include the following details in your email:
  • Full name and contact information.
  • Order number.
  • Reason for the return.
  • Photos of the product (if damaged or defective).
  1. Our support team will review your request and respond within 2-3 business days with return instructions if the request is approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.
  • Returns should be shipped to the following address: Guardian Vision Gaming
    700 Brook St
    Kitchener, Ontario

5. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and issued to the original payment method.
  • Shipping charges are non-refundable, except for defective or incorrect items.

6. Exchanges

We offer exchanges for defective or incorrect products. To initiate an exchange, follow the steps outlined in Section 3.

7. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us within 7 days of delivery at Sagarmellra821@gmail.com with photos of the damage/defect.
  2. We will provide a replacement or refund after verifying the issue, at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or contact your credit card company. Processing times may vary.
  2. Contact us at Sagarmellra821@gmail.com if the issue persists after 10 business days.

9. Changes to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Updates will be posted on our website with a revised “Effective Date.” Please review this policy periodically.

10. Contact Us

For questions or assistance regarding returns and refunds, please contact us:

  • Business Name: Guardian Vision Gaming
  • Email: Sagarmellra821@gmail.com
  • Address: 700 Brook St, Kitchener, Ontario

Thank you for choosing Guardian Vision Gaming. We value your trust and strive to ensure your satisfaction with our products.